24/7 CONTROL ROOM SUPPORT

Key Holding & Alarm Response | H&D Security

SIA-Licensed • 24/7 • UK Coverage

24/7 Control Room Support — Monitor, Verify, Dispatch

Continuous CCTV monitoring, alarm verification and incident coordination, with direct communication to on-site teams and rapid responder dispatch.

Get a Quote Call 24/7: 0208 476 7676
  • Live CCTV Oversight
  • Alarm Verification
  • Responder Dispatch & Escalation

Live Monitoring

24/7 CCTV watch, analytics alerts, and site check-ins.

Alarm Verification

Visual confirmation before dispatch to reduce false callouts.

Rapid Coordination

Direct line to mobile responders, managers and emergency services.

Digital Reporting

Time-stamped incident logs, video clips, and recommendations.

Why Choose Our Control Room Support?

We deliver continuous monitoring and incident triage for multi-site retail, logistics, warehousing, construction and corporate estates across London and the UK.

Continuous Visibility

  • ✓Live CCTV oversight, patrol check-ins and system health checks.
  • ✓Real-time alerting via video analytics, sensors and alarms.

Incident Triage

  • ✓Verify alarms, reduce false callouts and prioritise genuine threats.
  • ✓Escalation paths agreed in your SLA for fast decisions.

Direct Dispatch

  • ✓Coordinate mobile patrols, key holders and emergency services.
  • ✓Constant comms with on-site teams during incidents.

Technology Integration

  • ✓Integrate with CCTV, access control, alarms and IoT sensors.
  • ✓Evidence-ready logs with downloadable clips and snapshots.

What Sets Us Apart

Response Orchestration

  • ✓Responder dispatch, client updates and emergency liaison in one place.
  • ✓Clear timelines and accountability for every incident.

Uptime & Redundancy

  • ✓24/7 staffing with fallback procedures and escalation trees.
  • ✓Regular drills and system failover checks.

Data Security

  • ✓GDPR-aware handling of footage, logs and personal data.
  • ✓Access-controlled portals for audit trails and evidence.

Tailored Protocols

  • ✓Site-specific SOPs, risk thresholds and escalation matrices.
  • ✓Multi-site procedures for national operations.

Coverage Areas

Head office: West London. UK-wide car park enforcement with local response across boroughs, plus national support for single-site and multi-site organisations.

England (Regions)

  • London
  • South East
  • South West
  • East of England
  • West Midlands
  • East Midlands
  • North West
  • North East
  • Yorkshire & The Humber

Devolved Nations

  • Scotland
  • Wales
  • Northern Ireland

Major Cities We Cover

  • London
  • Birmingham
  • Manchester
  • Leeds
  • Liverpool
  • Bristol
  • Sheffield
  • Leicester
  • Newcastle
  • Reading
  • Slough
  • Milton Keynes
  • Watford
  • Guildford
  • Oxford
  • Cambridge
  • Glasgow
  • Edinburgh
  • Cardiff
  • Swansea
  • Belfast
  • Derry

London Cluster Coverage

  • Hounslow
  • Heathrow
  • Southall
  • Ealing
  • Brentford
  • Chiswick
  • Hammersmith
  • Shepherd’s Bush
  • White City
  • Acton
  • Park Royal
  • Greenford
  • Perivale
  • Hayes
  • Uxbridge
  • West Drayton
  • Feltham
  • Richmond
  • Twickenham
  • Isleworth
  • Kew
  • Wembley
  • Harrow
  • Slough

Don’t see your area listed? We’ll confirm response SLAs for your postcode.

Check Coverage

How It Works

1

Connect

Integrate CCTV, alarms, access control and alerting.

2

Monitor

Continuous watch, system health and patrol check-ins.

3

Verify

Visual verification to reduce false alarms and prioritise risk.

4

Dispatch

Coordinate responders, key holders and emergency services.

5

Report

Time-stamped incident logs, clips and post-incident actions.

Industries We Support

24/7 monitoring and incident coordination for retail parks, logistics & warehousing, construction compounds, corporate offices, commercial estates and hospitality venues.

  • Retail & Shopping Centres

    Live CCTV monitoring, shoplifting and incident response support.

  • Logistics & Warehousing

    Perimeter alerts, bay/yard monitoring and responder dispatch.

  • Construction & Civils

    Compound monitoring, plant protection and out-of-hours cover.

  • Offices & Corporate

    Access control oversight, alarm verification, lock/unlock support.

  • Hospitality & Venues

    Event-time monitoring, incident coordination and reporting.

  • Commercial Estates

    Multi-tenant monitoring with SLA-driven escalation.

SIA-licensed operators • Evidence-ready logs • UK-wide coverage

Get a Quote
24/7
Control Room
SIA
Licensed Officers
100%
Digital Reporting
UK
Nationwide Coverage

Need Always-On Monitoring & Fast Dispatch?

Get a tailored plan with response SLAs and evidence-ready reporting.

24/7 Control Room Support — FAQs

What does your Control Room Support include?
Live CCTV monitoring, alarm verification, responder dispatch, incident logging, client updates and post-incident reporting.
Can you integrate with our existing CCTV and alarms?
Yes. We integrate with most CCTV, VMS, alarm and access control systems and can provide verification before dispatch.
Do you reduce false alarms?
Yes. Operators visually verify alerts and follow site-specific SOPs, which significantly reduces false callouts.
Can you support multi-site organisations?
Yes. We run site-specific protocols and escalation matrices for national retail, logistics, industrial and corporate estates.